We want you to love your NORDJIK pieces. Because every item is made to order, please read our returns policy carefully.
Defective or Misprinted Items
If your order arrives damaged, defective, or misprinted, we will gladly replace it or issue a full refund at no cost to you. Please contact us within 30 days of delivery with your order number and a photo of the issue.
Right of Withdrawal (EU)
Customers in the EU may have a statutory right to withdraw from a purchase within 14 days. As our products are personalised and made to order, some statutory exceptions may apply. Please contact us to discuss your specific situation.
How to Start a Return
To start a return or report an issue, email us at Contact@nordjik.com with your order number. Our team will respond within 24 hours with instructions.
Refunds
Approved refunds are issued to your original payment method within 5–7 business days after we receive and inspect the returned item, where applicable.
Wrong Address & Unclaimed Parcels
If an order is returned to us because of an incorrect or incomplete address provided at checkout, or because it went unclaimed, you may be responsible for reshipping costs.
Contact Us
For any questions about returns or refunds, please contact us at Contact@nordjik.com.